Customer Success Executive

📝 Job Description

Join our post-sales customer success team to ensure every A to I Infra client has an extraordinary experience from booking to possession. You will be the primary point of contact for clients after purchase.

⚡ Key Responsibilities

• Serve as primary contact for clients from booking to possession
• Proactively communicate with clients on construction progress and documentation
• Resolve client queries, complaints, and escalations with empathy and speed
• Coordinate with developers and legal team for timely possession
• Gather client feedback and drive NPS improvement initiatives
• Create and maintain client records in CRM
• Facilitate referral programs and maintain long-term client relationships

🔑 Requirements & Skills

• 1–3 years of customer service or account management experience
• Excellent Hindi and English communication skills
• Empathetic, solution-oriented, and patient personality
• Strong organizational skills and attention to detail
• Proficiency in CRM tools and MS Office

🎁 Compensation & Benefits